TERMS & CONDITIONS
Please contact us to place an order. Please supply the item, the quantity, and the ship to address. Payment is due at the time of order. We accept all major credit cards, wire transfer or check. If paying by check, we will process the order upon receipt of payment.
Each piece in our collection is handcrafted and built to order. For most items, we anticipate 6-8 weeks from receipt of payment, unless otherwise noted. We will provide a more accurate time frame with receipt of each order.
Please contact us at firstname.lastname@example.org to inquire about RUSH orders.
Some APD items can be customized. For custom orders, please contact us at email@example.com to discuss a custom project or request.
UL listing is available upon request and for an additional fee. Please contact us at firstname.lastname@example.org for further information.
Most items will ship via UPS or Fed-Ex and buyer assumes cost of shipping. Shipping is calculated at the time of your order. Select items will require crating and a custom quote will be generated for each order.
RETURNS and exchanges
Each item is made to order and for this reason, we do not offer cancellations, returns or exchanges.
All items should be inspected immediately upon receipt for flaws, defects or damage. If your item arrives damaged, Argosy Product Division must be notified of the damage in writing within 7 business days of receipt of order. Please provide a detailed description and photographs of the damaged product and packaging.
All APD finishes are hand-applied by skilled craftsmen and some natural variations should be expected. Finishes may age, wear or oxidize over time. Client accepts this possibility as an integral part of the finish selection process. APD shall not be responsible for these effects.
These products are guaranteed to be free of defects in material and workmanship for one (1) year from date of delivery.
These products must be maintained in accordance with the APD’s cleaning/care instructions and guidelines. Failure to follow APD’s cleaning/care instructions or recommended procedures/guidelines will void this warranty.
Damage caused by normal wear and tear (including minor scratches), mishandling, exposure to weather, improper cleaning solutions or methods, accidents, misuse, or abuse are not covered by this warranty.